SURVEY

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Dear Client, your opinions and assessments are very important for us so that our management and employees can provide you with better services. Please fill in this form and send it back to us.

1

Which of the following channels meet your needs better to contact us?

Please rate the following questions in the range of 1 (Very poor) to 5 (Very good).

2

Which of the following channels meet your needs better to contact us?

3

How do you rate our product quality?

4

How do you rate the sufficiency of our service quality (product information, shipment)?

5

Özerden’in isteklerinize cevap verme hızını nasıl buluyorsunuz?

6

How do you rate the quality of approach of Özerden towards you in the discussions and meetings during the sales process?

7

How do you rate the problem solving capability of the personnel that you contacted?

8

How do you rate our shipment performance with regard to the products that are required to be delivered within a certain deadline?

9

Do you find the opportunity to speak with the authorized person, when you need it?

10

Do you receive the shipment that you requested within the time notified to you?

11

Is the communication of Özerden employees with clients satisfactory?

12

When you need support in relation with the products that you purchased, does Özerden provide such support?

13

Do you recommend to others the services that you receive from Özerden?

14

To what extent do the product ranges of Özerden meet your needs?

15

How do you rate the attitudes and behaviors of our personnel towards you?

16

Can you please share with us your general assessment about our company?

17

Can you share with us your suggestions/complaints so that we can improve our services for you?


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